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This privacy policy sets out how we use any information that you give Combined Therapy Sports Massage & Rehabilitation when you use this website.

Combined Therapy Sports Massage & Rehabilitation trade from two locations;

Combined Therapy                           Combined Therapy

David Lloyd Leisure centre               Places Gym Hinckley

Abbey Road                                       30 Station Road

Coventry                                             Hinckley

CV3 4BJ                                              LE10 1AW

 

Combined Therapy Sports Massage & Rehabilitation understands that your privacy is important to you and that you care about how your personal data is used and shared online. We are committed to ensuring your privacy is protected. We respect and value the privacy of everyone who visits this website and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

1. What data do we collect?

Depending upon the use of our site, we may collect some or all of the following personal and non-personal data.

 

Information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;

information that you provide to us for the purpose of registering with us (including your name, email address, telephone number, postal address, and company details);

any other information that you choose to send to us.

The statistical data will not be used to identify customers and will not be linked to a customer’s information that has already been disclosed to us.

 

2. Data Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online;

 

We will not sell or distribute your details to any third parties

We comply with the Information Commissioner’s Office requirements.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure servers.

You are responsible for keeping your password and user details confidential. We will not ask you for your password.

 

We will comply with any customer’s request to discard their telephone number, e-mail address and postal address, in line with the Information Commissioner’s Office implementation of UK government decisions.

 

To request this please e-mail us using the form on our website or contact us via; info@combined-therapy.co.uk.

 

4. How Do We Use Your Data?

 

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the Data Protection Act 1998 and GDPR at all times.

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

Providing and managing your account.

Providing and managing your access to our Site.

Personalising and tailoring your experience on our Site.

Supplying our services to you (please note that we require your personal data in order to enter into a contract with you).

Personalising and tailoring our services for you.

Replying to emails from you.

Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by sending an email to info@combined-therapy.co.uk with a request to be removed from our mailing list);

Payment via card reader will be by izettle or sum up for details of their privacy policy please visit their website. www.sumup.com or www.zettle.com.

Customer consultation forms will be in digital format through Clinko booking site. The information on the form that will be taken is Medical conditions, Name, Address, Email Address, Date of Birth. All aspects regarding the treatments such as assessment treatment and any advice going forwards will be held for 7 years.  This gives our therapist team throughout Combined Therapy access to updated records should you wish to use any of our other clinics for your treatments.

With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email, telephone, text message and/or post with information, news and offers on our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the Data Protection Act 1998, GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

 

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):

Your Rights

You may instruct us to provide you with any personal information we hold about you in line with the new GDPR Regulations valid 25th May 2018.

 

Updating Your Information

Please let us know if the personal information which we hold about you needs to be corrected or updated

 

COOKIE STATEMENT

This website uses cookies to enhance the user experience. Cookies are small text files that are automatically placed on your computer when you visit websites. The vast majority of websites on the internet use cookies.

 

The purpose of our cookies is to make the website function correctly, to personalise the website to your preferences, and to collect information about your visit which will help us improve the website in the future. We never collect information that could identify you, or pass information to any third parties.

 

You can normally visit this website without identifying who you are or revealing any information about yourself. However, cookies are used to store small amounts of information on your computer, which allows certain information from your web browser to be collected. Cookies are widely used on the internet and do not identify the individual using the computer, just the computer being used. Cookies and other similar technology make it easier for you to log on to and use our website during future visits.

 

By using and browsing this website, you consent to cookies being used. If you do not consent, you must disable cookies in your browser or refrain from using the site.

 

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.

 

In addition, we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at www.google.com/privacypolicy.html.

By continuing to browse the site you are agreeing to our use of cookies.

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